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Last updated: October 11, 2026

At LEATHER BOX we want you to love your bag. If you don't, we make returns simple.

Return window

You can request a return within 7 days of the day your order is delivered.

What can be returned

The item must be unused, unworn and in its original condition.
It must be in its original packaging, with any tags, dust bags and accessories included.
Natural leather marks, grain variation and slight colour differences are not defects. They are part of real leather and are not a reason for return.

What cannot be returned

Items that show signs of use, wear, scratches, stains, odours or alterations.
Items damaged after delivery through misuse or incorrect care.
Items returned after the 7-day window.

How to return an item

Contact us through our contact page within 7 days of delivery. Include your order number, the reason for return and clear photos of the item.
We will reply within 2 business days with return instructions.
Send the item back within 7 days of our approval. Returns sent without approval may not be accepted.

Return shipping

If you are returning an item because you changed your mind or chose the wrong size or colour, you pay the return shipping.
If your item arrived damaged, defective or incorrect, we pay the return shipping.

Damaged, defective or wrong items

Please contact us within 48 hours of delivery with photos of the item and the packaging. We will send a replacement or give you a full refund.

Refunds

Once we receive and inspect your return, we will confirm the result within 3 business days. Approved refunds are sent to your original payment method within 5–10 business days. Your bank or payment provider may take extra time to show the refund.